FAQ
General Information

What are the Race dates for 2018?
The 2018 Golden Gate Half Marathon & 5K will be held on November 4, 2018.

How can I volunteer?
We are always looking for good volunteers! If you’d like to sign up to be a part of the Crew Team, please email our Volunteer Coordinator at arosen@motivsports.com.

How should I get there?
See our Travel Info page for more details. Please remember to plan ahead.

Registration

How do I know if I am registered?

You will receive a confirmation email from ACTIVE.com with your registration information and a receipt email from support@active.com.

You can also confirm your registration by logging into your ACTIVE account at MyEvents.ACTIVE.com. Still not sure? Send us an email at registration@motivsports.com.

I am having trouble getting registered. Can someone help me?
For online registration issues contact the ACTIVE Network’s customer support team at support@activenetwork.com or 877-228-4881.

How can I edit my registration?
Log into your MyEvents.ACTIVE.com account, find your race entry, and click the “Edit registration” button to make updates to your registration. The deadline to make edits to your registration is November 2nd, 2018.

Can I switch race distances?
Yes, you can always switch race distances if there is still capacity in the event you are looking to switch into. Log into your MyEvents.ACTIVE.com account, find your race entry, and click the “Change category” button to make update to your registration. The deadline to make edits to your registration is November 2nd, 2018.

  • Switching from a longer distance to a shorter distance: There is no fee to switch to a shorter distance. There are no refunds for the difference in price between the two distances.
  • Switching from a shorter distance to a longer distance: You will be prompted to pay the difference in fee from the shorter distance to the current cost of the longer distance.
  • Late Category transfers: If you miss the deadline to change race distances, you will be able to make the change at the Expo for an administrative charge of $10 plus any additional price difference for longer distances. You must run the race for which you are registered for or you may be disqualified.

How can I add Race Extras to my registration?
Race Extras can be selected during registration. If you did not purchase at the time of registration, log into your MyEvents.ACTIVE.com account, find your race entry, and click the “Purchase merchandise” button to add Race Extras to your registration.

I can’t make the race. What options do I have?
Entry fees are non-refundable. We appreciate you, as our customer, and understand that sometimes you just can’t make the race. We have created a great policy that offers you several different options, in the event you cannot attend on race day. (You may choose only one of the options below.)

  • Defer Your Entry: You may defer your entry to the 2019 event. Deferrals must be processed by the event registration team and an administration fee of $25 will be charged. The deferral will expire after the 2019 event and you will not be able to defer your registration again. Athletes may request a deferral by submitting an email request to registration@motivsports.com prior to October 28th, 2018.
  • Transfers: You may not give or sell your number to anyone else. However, bib transfers are allowed for an administration charge of $25 and must be processed through your ACTIVE MyEvents account no later than November 2nd, 2018. If you transfer your bib, you will receive a refund (minus the $25 administration charge) once the new participant signs up. The new runner will need to pay the full entry fee at the time of the transfer. Log into your ACTIVE.com account and select “Transfer registration” to begin the process.
  • Insurance: If you purchased Registration Protector insurance you may file a refund claim with Booking Protect. All insurance claims and refunds go directly through Booking Protect. Submit a refund application: https://bookingprotect.com/refund/
  • Virtual Run: If you cannot attend the race in person you may run the half marathon or 5K “virtually” and still receive the same perks. To run virtually you must upgrade your registration to the virtual option for $10. Log into your ACTIVE.com account and change categories to “Virtual Run” option.

Packet Pick-Up

When and where do I pick up my race number?
All Runners are required to pick up their bib and shirt at our Active LifeStyle expo prior to the race. Please visit the expo page of our website for more details including address, hours etc..

Can I pick up my bib and shirt on Race Day? 

Yes at an additional cost of $35. Click here for more info.

Can someone else pick up my race packet at the expo?
The Active LifeStyle expo is part of the fun and open to everyone – you do not want to miss it. Should you not be able to attend the expo, you may have a friend pick up your race packet on your behalf.
• Make sure that you have signed the electronic waiver in your active account
• Make sure your friend has a copy of your registration confirmation email
• Make sure your friend has a copy of your I.D (digital OKAY)

Race questions

What times do the races start?
Please visit our Event Schedule page to check what time your race starts at.

How early should I get there?
Arrive EARLY. We are anticipating thousands of people on race morning and you do not want to be late. Please plan on arriving an hour prior to the start of your race to allow plenty of time to park, get ready, stretch and make your way to the start line.

Gear Check
Gear check will be available. You will need to bring your own bag and use the tag provided on your bib. Your race number will be your claim tag. DO NOT leave any valuables. We are not responsible for any lost / damages items in gear storage.

Can I start early/late?
For the safety of all our participants you may ABSOLUTELY not start the race at a different time. We need to ensure that all course marshals are in position, medical teams are ready and AID stations are fully prepared. If you signed up for the 5K you MAY NOT start with the Half Marathoners and vice versa.

What kind of nutrition will be available on the course?
Our AID stations along the course will have:
• Water
• Electrolyte
• Gels

Will there be bathrooms on the course?
Yes.

Are Strollers allowed?
Strollers are not allowed on the course.

Are dogs allowed?
Dogs are unfortunately not allowed in the corrals and on the course.

Elite entries
The Golden State Half Series welcomes and encourages accomplished athletes to participate in this event, as we do athletes of all abilities. We are thrilled when “elite” athletes select this event to compete. In certain circumstances, we are happy to offer a complimentary entry to those particular athletes who demonstrate a special ability and can bring something unique to the event. We do not offer travel reimbursement, appearance fees, or accommodations as incentives for “elite” athletes to participate.
Should you be interested, please submit at least 3 race results from the past 2 years to: runsf@motivsports.com.
Each application will be carefully reviewed and we will be happy to accommodate as long as space remains.

Is there a prize money?
There is no prize money. Bragging rights only 🙂

Course limit
Participants must maintain a pace of 14:00 min / per mile to finish the 13.1 miles in less than 3 hours. If you are averaging greater than a projected three hour pace, you will be moved forward on the course and shuttled closer to the Finish Line.

Medical Support
Our Medical Team is a dedicated group of multidisciplinary medical professionals, available to help assess your race day medical needs and administer acute first aid when necessary. Numerous medical stations will be located at the Finish as well as at the start and along the course.

Run the Golden Gate Bridge!
November 4, 2018

The SoFi Golden Gate Half Marathon is one of the few races you can enter in the Bay area that takes runners across the iconic Golden Gate Bridge. Register today and don't miss this epic opportunity!

Register Now

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