Frequently Asked Questions
FAQ
General Information

What time does the race start?
The Half Marathon race starts at 7:00am PST. The 5k starts at 8:15am PST.

Where can I view maps of the course?
See The Course & Registration Options page for details.

Where can I learn about transportation to and from the race?
See the Transportation page for details.

What is allowed, or not permitted on course?
This varies from race to race; see Race Info for details.

What happens if I cannot finish the race or keep the minimum required pace?
Transportation to the finish area for stranded or slow walkers without medical problems is provided via the SAG vehicle. In the event you cannot finish the race, please make your way to the nearest aid station and ask for SAG assistance. The SAG vehicle will be following the final runner/walker and will pick up as they pass aid stations.

When will the results be available?
Typically, all race results are posted within a few hours after the race. Visit the Results & Photos page for more details.

When are the official race photos available?
You will be able to download your 2018 race photos for free and share across your social channels following the race. Visit the Results & Photos page for more details.

Are volunteers needed for the race?
Yes, the race wouldn’t exist without the support from hundreds of volunteers! While we have various organizations that provide volunteers, we also welcome individuals to sign up to volunteer. Please visit the Volunteers page for more details.

When can I pick up my packet?
The Race Expo is held the day before the race and is open to the public and free. We recommend attending the expo! However, Race Day Packet Pickup services are available for the runners that cannot make the Race Expo. See Expo page for details.

Can someone pick up my packet for me?
Yes, you may authorize a friend, teammate or family member to pick up your race packet for you. They must bring a copy of your photo ID to packet pickup. Be sure to have them look up your bib number first upon arrival as bibs are distributed by number, not alphabetically.

What forms of payment do you accept?
Visa, MC, Amex, Discover

I have a question about registration or the event that is not answered here or on the website.
If you are unable to find answers to your questions on the website, please email a Destination Races representative at [email protected]

Registration Questions

How do I know if I am registered?                                                   

You will receive a confirmation email from ACTIVE.com with your registration information and a receipt email from [email protected].

You can also confirm your registration by logging into your ACTIVE account at MyEvents.ACTIVE.com. Still not sure? Send us an email at [email protected].

I am having trouble getting registered. Can someone help me?
For online registration issues contact the ACTIVE Network’s customer support team at [email protected] or 877-228-4881.

How can I edit my registration?
Log into your MyEvents.ACTIVE.com account, find your race entry, and click the “Edit registration” button to make updates to your registration. The deadline to make edits to your registration is July 1st, 2018.

How can I add Race Extras to my registration?
Race Extras can be selected during registration. If you did not purchase at the time of registration, log into your MyEvents.ACTIVE.com account, find your race entry, and click the “Purchase merchandise” button to add Race Extras to your registration. For step by step instructions see the Race Extras Page.

I can’t make the race. What options do I have?
Entry fees are non-refundable. We appreciate you, as our customer, and understand that sometimes you just can’t make the race. We have created a great policy that offers you several different options, in the event you cannot attend on race day. (You may choose only one of the options below.)

  • Defer Your Entry: You may defer your entry to the 2019 event. Deferrals must be processed by the event registration team, and an administration fee of $25 will be charged. The deferral will expire after the 2019 event and you will not be able to defer your registration again. Athletes may request a deferral by submitting an email request to [email protected] prior to July 8th, 2018. There are a limited number of deferral slots for the 2018 event.
  • Transfers: You may not give or sell your number to anyone else. However, bib transfers are allowed for an administration charge of $25 and must be processed by the event registration team no later than July 1st, 2018. If you transfer your bib, you will receive a refund (minus the $25 administration charge) once the new participant signs up. The new runner will need to pay the full entry fee at the time of the transfer. Email [email protected] with the name and email address of the person you would like to transfer your bib to to begin the process.
  • Insurance: If you purchased Registration Protector insurance you may file a refund claim with Booking Protect. All insurance claims and refunds go directly through Booking Protect. Submit a refund application: https://bookingprotect.com/refund/

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