Event Cancellation + Transfer Policy
Entry fees are non-refundable.
We appreciate you, as our customer, and understand that sometimes you just can’t make the race. We have created a great policy that offers you several different options in the event you cannot attend on race day. (You may choose only one of the options below.)
Defer Your Entry: You may defer your entry to the 2020 event. Deferrals must be processed by the registration team and an administration fee of 50% of the cost of the following year’s registration cost will be charged in the event you defer. The deferral will expire after the 2020 event and you will not be able to defer your registration again. Deferral requests must be submitted by email request to firstname.lastname@example.org no later than September 29th, 2019.
Transfers: You may not give or sell your number to anyone else. However, bib transfers are allowed for an administration charge of $25 and must be processed through your ACTIVE MyEvents account no later than October 10th, 2019. If you transfer your bib, you will receive a refund (minus the $25 administration charge) once the new participant signs up. The new runner will need to pay the full entry fee at the time of the transfer. This process is in place to avoid any fraudulent sales of race numbers.
Log into your MyEvents.ACTIVE.com account and select “Transfer registration” to begin the process.
Purchase Event Insurance: Booking Protect offers Registration Protector, which provides insurance to runners in many emergency and injury situations. This must be purchased at the time of registration, and cannot be retroactively added. If an event occurs that is covered under their policy, you would need to file a claim to receive a full race refund.
For questions and inquiries regarding submitting an insurance claim, please contact Booking Protect using the following methods.
Submit a Refund Application: https://bookingprotect.com/refund/
General Customer Service: https://bookingprotect.com/contact-us/
Virtual Run: If you cannot attend the race in person you may run the half marathon or marathon “virtually” and still receive the same perks. To run virtually you must change your registration to the virtual option for $10. Prior to October 10th, 2019, please email the registration team at email@example.com and we can make the change for you. Beginning October 10th, 2019, log into your MyEvents.ACTIVE.com account and select “Purchase merchandise” to select the Virtual Upgrade option.
Visit the “Virtual Run” section on the Distances page of our website for full information on participating as a Virtual Runner.
What better motivation to keep running than great music and spectators cheering you on? We are looking for bands, drums lines, cheer leading squads, pep squads, radio stations, or simply groups of people willing to provide some energy and enthusiasm to participants from the sidelines.
Please contact firstname.lastname@example.org if you are interested in providing on-course entertainment.
If providing great music for sweaty runners isn’t incentive enough for you, we will be offering prize money for our favorite On Course Entertainment groups. You will be judged by quality of sound, level of enthusiasm, the set-up of your area, your interaction with the runners, and feedback that we receive from participants after the race.
1ST PLACE: $500
PEOPLE’S CHOICE: $250
BEST DRESSED: $200
BEST QUALITY OF MUSIC: $250
MOST CROWD INTERACTION: $200
HONORABLE MENTION: $50
HONORABLE MENTION: $50