FAQ
General Information

What are the Race dates for 2018?
The 2018 Surf City Marathon & Half Marathon will be held on February 4, 2018.

How can I volunteer?
We are always looking for good volunteers! If you’d like to sign up to be a part of the Crew Team, please email our Volunteer Coordinator at [email protected].

What Streets will be closed on race day?
Download our Road Closures and Detours Guide to help navigate you through race day.

Registration

When and how can I register for the event?
Registration for next year’s race is already open. You may register online now by simply clicking on the Register Button in the top right corner of your screen. Please note that we do not accept paper registrations.

Can I pay cash for my registration fee?
We unfortunately do not accept cash or check.

How do I know if I am registered?
Our system should have sent you a confirmation email at the time of registration. Please check your spam / junk email folders. You may also login to your active.com account and select “My Events”.

I paid for my registration and received a confirmation email but I am not seeing the event listed in “My Events” within my active.com portal?
In certain circumstances, you may need to claim your registration. This happens if Active might have been logged in into a different account at the time of registration. NOT TO WORRY you can are still registered and confirmed for the event. Simply email our team at [email protected] and we will be happy to walk you through the process.

I won’t be able to attend the event. Can I give my bib to someone else?
While we do understand that things happen (injuries, business trips, family emergency, pregnancy, etc.) you may absolutely not give or sell your number to anyone else. Similar to an airplane ticket or medical record, entries to the race are absolutely NOT Transferable. Entries once purchased may not be resold, exchanged or given to another person. To do so is a form of fraud. And anyone who uses another persons bib commits both fraud and false impersonation. And now the law also views a bib as a form of medical record.
It is understood that other events are using law enforcement in settings where someone tries to buy or sell an entry through Craigslist or Facebook. Such actions involving the internet are also a Federal offense as well as violation of applicable State laws.
If you cannot participate after you have registered, you may still Transfer to our Virtual Run Option or check for our Transfer & Cancellation policy.

Packet Pick-Up

When and where do I pick up my race number?
All Runners are required to pick up their bib and shirt at our Active LifeStyle expo prior to the race. Please visit the expo page of our website for more details including address, hours etc..

Do you mail bibs?
We are happy to offer a Race Bib Delivery Option for all our events. Please note that the option is only available for a certain time prior to race weekend. No shirts will be mailed. If you purchased the Bib Mail Delivery option, we still encourage you to join us at the Expo to pick up your shirt. Should you not be able to attend, you may pick up your shirt on race morning BEFORE the start of the race.

I Paid for the Race Bib Delivery. Haven’t received it. What should I do?
Bibs are mailed a couple weeks prior to the event. As we get closer to race week and if you paid for the race bib delivery but still haven’t received it, simply email our team at [email protected] and we will be happy to provide you with an update AND/OR a solution, should your bib have gotten lost in the mail.

Can someone else pick up my race packet at the expo?
The Active LifeStyle expo is part of the fun and open to everyone – you do not want to miss it. Should you not be able to attend the expo, you may have a friend pick up your race packet on your behalf.
• Make sure that you have signed the electronic waiver in your active account
• Make sure your friend has a copy of your registration confirmation email
• Make sure your friend has a copy of your I.D (digital OKAY)

Race questions

What times do the races start?
Please visit our Event Schedule page to check what time your race starts at.

How early should I get there?
Arrive EARLY. We are anticipating thousands of people on race morning and you do not want to be late. Please plan on arriving an hour prior to the start of your race to allow plenty of time to park, get ready, stretch and make your way to the start line.

Gear Check
Gear check will be available. You will need to bring your own bag and use the tag provided on your bib. Your race number will be your claim tag. DO NOT leave any valuables. We are not responsible for any lost / damages items in gear storage.

Can I start early/late?
For the safety of all our participants you may ABSOLUTELY not start the race at a different time. We need to ensure that all course marshals are in position, medical teams are ready and AID stations are fully prepared. If you signed up for the Half Marathon you MAY NOT start with the Full Marathoners.

What kind of nutrition will be available on the course?
Our AID stations along the course will have:
• Water
• Electrolyte
• Gels
• Bars / Fruits

Please note that each station will offer a different variety of items. Check the course map on the Distance page of our website for more details.

Will there be bathrooms on the course?
Yes. Check the course map on the Distance page of our website for more details.

Are Strollers allowed?
Strollers are allowed on the Half Marathon course ONLY. For the safety of everyone, we do kindly ask for all participants with strollers / joggers to place themselves at the end of the corral start.

Are dogs allowed?
Dogs are unfortunately not allowed in the corrals and on the course.

Elite entries
The Surf City USA® Marathon welcomes and encourages accomplished athletes to participate in this event, as we do athletes of all abilities. We are thrilled when “elite” athletes select this event to compete. In certain circumstances, we are happy to offer a complimentary entry to those particular athletes who demonstrate a special ability and can bring something unique to the event. We do not offer travel reimbursement, appearance fees, or accommodations as incentives for “elite” athletes to participate.

Should you be interested, please submit at least 3 race results from the past 2 years to: [email protected].
Each application will be carefully reviewed and we will be happy to accommodate as long as space remains.

Is there a prize money?
$1,000 will be awarded to the first male and first female to break the course record in each the half and full marathon. To qualify, a participant must be the first to cross the finish line and break the course record. Bonus is available only to the first place finisher. Per USATF rules, gun time is used to determine finish time.
Check our Course Record Times to Beat

Course limit
You must complete the course within 6 hours. PCH will be reopening to traffic starting at 1.30p.

Medical Support
During the event our fully trained rapid response medical team will insure that any medical emergency is taken care of providing un-paralleled customer service.

We employ only licensed, certified and seasoned Emergency Medical Technicians that have access to the most up-to-date, state of the art equipment necessary for the health and welfare of staff members, performers and spectators of your special event. The Emergency-1 Response medical team helps reduce corporate medical event liability by responding rapidly to any medical emergency that might arise during the event and expeditiously takes action when needed.

Learn more about Emergency-1 Response

Runners' requests

Transfer Requests From One Distance to Another
If you are already registered for the event, you may transfer or upgrade from one category to the other, AS LONG AS THERE IS STILL SPACE AVAILABLE in the race in which you want to transfer.

Upgrading from the Half to the Full Marathon
• Transfers from the Half to the Full Marathon are NOT guaranteed.
• Email us at [email protected] to request your race transfer
• NOTE: there will be a charge covering the difference between your initial payment and the current full marathon price.

Downgrading from the Full to the Half.
• Transfers from the Full Marathon to the Half are NOT guaranteed and must be submitted prior to the event.
• Email us at [email protected] to request your race transfer. There is a fee. We are carefully monitoring all transfers in order to ensure the quality of our event.
• Depending when the request is submitted, your bib may not reflect the change but the timing chip will be updated

Cancellations – Refunds
REFUND POLICY
Entry fees are non-refundable.
We appreciate you, as our customer, and understand that sometimes you just can’t make the race. We have created a great policy that offers you several different options, in the event you cannot attend on race day. You may choose only one of the options below:
Defer Your Entry: You may defer your entry to another date or event within the Surf City event portfolio. Deferrals are allowed and must be processed by the Event registration manager. An administration fee of $25 will be charged in the event you defer. Deferrals expire after 12 months. Athlete may request a deferral by submitting an email request prior to January 1, 2018.
Purchase Event Protection: Booking Protect is offered through the ACTIVE Network, and provides insurance to runners so that they can get their entry fees back if they can’t participate in running events for covered reasons. The product, called Booking Protect is located in the registration path on Active. All refunds and claims will go through Booking Protect.
Transfers: You may not give or sell your number to anyone else. Bib transfers are allowed for an administration charge of $25 and must be processed through the ACTIVE Network registration portal no later than 12/15/17.

2018 Registration is Open!
February 2-4, 2018

Join us on February 4, 2018! Secure your spot to run SurfCity and join us for the Greatest Race on the Greatest Day in America!

Register Now

Event Partners

We’re proud to partner with these great brands to bring you an incredible event experience. Whether you’re drenched in sweat, dressed in costume or immersed in music, you've worked hard to get there and deserve to have the best time possible.

Become a Partner

The Waterfront Beach Resort