Event Cancellation + Transfer Policy
Entry fees are non-refundable.
We appreciate you, as our customer, and understand that sometimes you just can’t make the race. We have created a great policy that offers you several different options in the event you cannot attend on race day. (You may choose only one of the options below.)
Defer Your Entry: You may defer your entry to the 2020 event. Deferrals must be processed by the registration team and an administration fee of 50% of the cost of the following year’s registration cost will be charged in the event you defer. The deferral will expire after the 2020 event and you will not be able to defer your registration again. Deferral requests must be submitted by email request to firstname.lastname@example.org later than April 27th, 2019.
Transfers: You may not give or sell your number to anyone else. However, bib transfers are allowed for an administration charge of $25 and must be processed through your ACTIVE MyEvents account no later than May 9th, 2019. If you transfer your bib, you will receive a refund (minus the $25 administration charge) once the new participant signs up. The new runner will need to pay the full entry fee at the time of the transfer. This process is in place to avoid any fraudulent sales of race numbers.
Log into your MyEvents.ACTIVE.comaccount and select “Transfer registration” to begin the process.
Purchase Event Insurance: Booking Protect offers Registration Protector, which provides insurance to runners in many emergency and injury situations. This must be purchased at the time of registration, and cannot be retroactively added. If an event occurs that is covered under their policy, you would need to file a claim to receive a full race refund.
For questions and inquiries regarding submitting an insurance claim, please contact Booking Protect using the following methods.
Submit a Refund Application: https://bookingprotect.com/refund/
General Customer Service: https://bookingprotect.com/contact-us/